Shipping Policy
Shipping Policy
All Trovex orders ship with free shipping within the United States. Here's what to expect.
Order Processing
Orders are processed within 24 hours (business days). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
Delivery Times
- United States: typically 5–9 business days from dispatch.
- Delivery windows are estimates and are not guaranteed, as transit times depend on the carrier and destination.
Tracking
A tracking number is emailed to you as soon as your order ships so you can follow it to your door.
Delays
Occasionally delays occur due to factors beyond our control, such as carrier disruptions, weather, or high demand. We appreciate your patience and will help however we can if an order is running late.
Lost or Stolen Packages
Trovex is not liable for packages marked as delivered by the carrier but reported lost or stolen. If your tracking shows delivered but you have not received your order, please contact us and we will assist you in opening an inquiry with the carrier.
Incorrect Addresses
Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us immediately and we'll do our best to correct it before dispatch.
International Orders
We currently focus on shipping within the United States. Any international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
Questions?
Email our support team at jarvisjmac@gmail.com and we'll be happy to help.