Refund Policy

Returns & Refunds

At Trovex we want you to love your CarPlay Pro. Every order is backed by our 60-Day Money-Back Guarantee. If you are not satisfied for any reason, you may request a return within 60 days of delivery.

60-Day Money-Back Guarantee

Contact us within 60 days of delivery to start a return. Once your item is received and inspected, we will issue a full refund of the product price to your original payment method within 5–10 business days. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Conditions for a Return

  • The item must be returned with all included accessories (display, camera, mounts, cable) and original packaging where possible.
  • The item must not be damaged as a result of misuse, accident, or improper installation.
  • Proof of purchase is required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with photos or a short video. We will arrange a free replacement or a full refund including any shipping costs — no return shipping charge to you.

Compatibility & Requirements

Please confirm compatibility before ordering. Returns requested solely due to a misunderstanding of compatibility or setup requirements may not qualify for free return shipping. CarPlay Pro requires:

  • An iPhone on iOS 12 or later (for wireless Apple CarPlay), or an Android phone on Android 11+ with the Android Auto app (for wireless Android Auto). Wired connection is also supported.
  • A vehicle with a 12V–24V power socket (cigarette-lighter socket).
  • Mobile data on your phone for maps and streaming.

CarPlay Pro is a portable, standalone screen. It does not replace, wire into, or control your vehicle's factory stereo or steering-wheel buttons.

Non-Returnable Situations

  • Items returned more than 60 days after delivery.
  • Items damaged by misuse, improper mounting, or accident.
  • Items missing parts or returned without proof of purchase.

How to Start a Return

Email our support team at jarvisjmac@gmail.com with your order number and reason for return, and we'll guide you through the next steps.

This policy does not affect any statutory consumer rights you may have under applicable law.